Bilingual Case Aide_JOR
$40,000–$42,000 year
On-siteDuluth, Minnesota, United States
Job Summary
Support program case management by maintaining records data per ORR and NYAP policies, completing verification of release changes, and uploading documentation to the UC Portal and Evolv system. Assist with unification and reunification efforts, including searches, background checks, and intake/discharge package completion. Coordinate travel for children and staff, facilitate legal service provider presentations, and provide ongoing support to foster parent licensing and clinical teams. Maintain daily case file organization and manage records requests while ensuring timely, confidential service to a diverse client group. Requires bilingual fluency in English and Spanish, proficiency with case management software, and ability to work flexible hours including weekends and extended shifts.
Required Qualifications
- High School Diploma
- 4-year degree preferred
- Understand ORR Policies and Procedures
- Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs
- Bilingual (English Spanish)
- Fluency in Spanish
- Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage
- 21 years of age
- valid state driver's license
- reliable personal vehicle
- a good driving record
- Ability to prioritize work and be a deadline-driven self-starter capable of juggling multiple priorities at once and executing each to completion despite obstacles
- Demonstrated ability to service a diverse group of clients
- Ability to work independently and exercise a high level of confidentiality
- Proven experience and high level of comfortability operating technology and learning new software applications
- Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands
Desired Qualifications
- A long-term view on people expressed through compassion and support
- A passion to be involved in high-impact work that makes a difference
- A drive for excellence and continual improvement
- Excellent customer service and communication skills
- Sensitivity to cultural diversity
- Enthusiastic self-starter
- Strong organizational and administrative skills
- Works well independently and as a team member
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