Bilingual Care Coordinator
$52,000–$62,400 year
HybridEverett, Washington, United States
Job Summary
Schedule, organize, and manage member healthcare maintenance and treatment by maintaining a caseload of up to 50 and conducting monthly in-person visits. Review potential members for Health Homes Program eligibility, complete referrals, and initiate care plans in coordination with providers. Orient members and families on resource options, treatments, medications, and continuing care while documenting all encounters in the EHR system. Communicate with the care team regarding member progress, explain and translate care information when necessary, and investigate inquiries or complaints to ensure satisfactory resolution. Reassess care plans for effectiveness and follow established protocols for safety concerns, abuse reporting, and enrollment/disenrollment.
Required Qualifications
- Fluent in English (written and verbal)
- Bilingual in Spanish, Russian, Arabic, or Vietnamese
- Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
- Ability to identify problems and use logic and related information to develop and implement solutions
- Excellent organizational skills and attention to detail
- Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
- Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
- Ability to climb stairs or navigate uneven terrain in community and home environments
- Ability to bend, reach, and conduct in-person visits in non-traditional environments
- Must be able to remain in a stationary position
- Must be able to move around the office and/or travel throughout community
- Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required
- Ability to maintain professionalism and safety in diverse environments
- Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
- Frequent use of computers, keyboard, and handheld/mobile devices
- Ability to type for extended periods
- Competent with computers, email, virtual platforms, and Microsoft Office based programs
- Bachelor's degree in sociology, social work, public health, physiology, or another related field
- Minimum 1+ years of experience in healthcare, social work, or care coordination
- Current and valid Driver's License with a clean driving record
- Reliable transportation and proof of auto insurance
- Current BLS certification from the American Heart Association upon start date
- Distraction-free home workspace with a secure internet connection
- 30% of duties will be performed remotely
- 70% of duties will involve traveling to conduct in-person member visits
- Care Coordinators are required to travel to members within designated areas
- You will have full control over your schedule when meeting members
- Standard business hours are Monday through Friday from 8:30 am to 5:00 pm
Desired Qualifications
- Health Homes Program, case management, or behavioral health experience
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