Bilingual Care Coordinator
$52,000–$62,400 year
HybridTacoma, Washington, United States
Job Summary
Maintain a caseload of up to 50 members by conducting monthly in-person visits, verifying eligibility for the Health Homes Program, and initiating care plans in coordination with healthcare providers. Complete referrals, document evidence of care in the EHR system, and routinely check in with assigned members to ensure continuity. Orient families to the role of the Care Coordinator, explain treatments and medications, and translate care information when necessary. Investigate member inquiries or complaints, address safety concerns, and follow protocols for pain, mental health, and abuse reporting. Schedule appointments, follow established policies for enrollment and disenrollment, and maintain knowledge of community resources for housing, transportation, and food assistance.
Required Qualifications
- Fluent in English (written and verbal)
- Bilingual in Spanish, Russian, Arabic, or Vietnamese
- Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
- Ability to identify problems and use logic and related information to develop and implement solutions
- Excellent organizational skills and attention to detail
- Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
- Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
- Ability to climb stairs or navigate uneven terrain in community and home environments
- Ability to bend, reach, and conduct in-person visits in non-traditional environments
- Must be able to remain in a stationary position
- Must be able to move around the office and/or travel throughout community
- Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
- Ability to maintain professionalism and safety in diverse environments
- Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
- Competent with computers, email, virtual platforms, and Microsoft Office based programs
- Bachelor's degree in sociology, social work, public health, physiology, or another related field
- Minimum 1+ years of experience in healthcare, social work, or care coordination
- Current and valid Driver's License with a clean driving record
- Reliable transportation and proof of auto insurance
- Current BLS certification from the American Heart Association upon start date
- Distraction-free home workspace with a secure internet connection
- 30% of duties will be performed remotely, 70% of duties will involve traveling to conduct in-person member visits
- Care Coordinators are required to travel to members within designated areas
- You will have full control over your schedule when meeting members
- Standard business hours are Monday through Friday from 8:30 am to 5:00 pm
Desired Qualifications
- Health Homes Program, case management, or behavioral health experience
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