Bilingual (Cantonese/Mandarin) Customer Service Representative - Technical
$36,200–$45,000 year
HybridToronto, Ontario, Canada
Job Summary
Provide technical POS troubleshooting and support to merchant clients over the phone by referencing company-owned guides and internal databases. Respond to inbound service requests by gathering relevant information and resolving issues at first contact when possible. Identify and share cross-sell and up-sell opportunities by promoting Moneris products and services through established channels. Accurately document customer interactions and outcomes in internal systems to support compliance and reporting. Achieve individual performance targets aligned to productivity, quality assurance, compliance, attendance, and customer feedback metrics. Work within a structured training environment with clear growth pathways, balancing in-office collaboration with remote flexibility.
Required Qualifications
- 1+ years of customer service experience, preferably in a contact center environment
- Fluency in English, Cantonese and Mandarin, both written and verbal
- Experience with computer functionality, software and hardware (routers, modems, etc.)
- Strong attention to detail with an ability to work in a fast-paced environment with changing priorities
- Flexibility and ability to work rotating shifts, including evenings, overnight and weekends
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