Bilingual Call Centre Representative
$53,040–$53,040 year
On-siteToronto, Ontario, Canada
Job Summary
Handle inbound calls and emails regarding building maintenance inquiries, service requests, and complaints while accurately documenting interactions and maintaining detailed notes. Resolve customer issues professionally, including complex and escalated cases, by liaising with internal teams to ensure timely resolution. Process and manage service requests while delivering exceptional support through clear verbal and written communication. Maintain quality and productivity standards by managing call flow independently and adhering to organizational policies. This fully onsite contract-to-hire role in Toronto requires rotating 8-hour shifts across mornings, afternoons, nights, and weekends, with a 6–8 week training period. Fluency in English and French is essential for this position.
Required Qualifications
- Fluent in English and French (spoken and written)
- Minimum 1 year of customer service experience
- Typing speed of at least 40 WPM
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Strong problem-solving and decision-making skills
- Excellent organizational and multitasking abilities
- Strong interpersonal skills and team-oriented mindset
- Ability to work independently in a high-volume call centre environment
- Enhanced Reliability Clearance required
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