Bilingual Call Center Representative (FULL-TIME)
On-siteWichita, Kansas, United States
Job Summary
Handle inbound customer interactions in English and Spanish by resolving inquiries, troubleshooting basic technical issues, and processing account requests. Accurately document customer interactions, update account information, and utilize internal systems to resolve concerns while maintaining confidentiality. Escalate complex issues when appropriate and meet established quality, productivity, and customer satisfaction goals. Participate in ongoing training and development programs while adhering to attendance and schedule requirements. This full-time position supports diverse commercial and public sector clients within MCI's global business process outsourcing operations.
Required Qualifications
- Must be at least 18 years of age
- High school diploma or equivalent
- Fluent in both English and Spanish
- Strong verbal and written communication skills
- Basic computer proficiency and data entry experience
- Ability to type at least 20 words per minute
- Working knowledge of Microsoft Office applications
- Strong problem-solving and customer service skills
- Ability to multitask in a fast-paced environment
- Reliable, dependable, and team-oriented
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- One year of customer service or contact centre experience
- Previous experience supporting bilingual customer service programs
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