Bilingual Call Center Representative (Fluent in Spanish & English)
$27,248,000–$35,880,000 year
On-siteDallas, Texas, United States
Job Summary
Handle inbound and outbound customer service, technical support, and sales interactions by resolving issues, selling products, and ensuring a best-in-class experience. Listen to callers, research systems to find missing information, and coordinate with departments to solve problems. Accurately document and process customer claims, follow required scripts and policies, and escalate unresolved issues to the managerial team. Utilize knowledge bases to answer questions while ensuring first call resolution through effective problem solving. Attend training meetings to stay updated on program knowledge, systems, and processes.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- The ability to read and speak English fluently
- Have a wired, high-speed internet connection (Download speed of 20Mbps+)
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation including the training period
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.