Bilingual Cable Sales Agent
$29,120–$29,120 year
On-siteKilleen, Texas, United States
Job Summary
Handle inbound and outbound calls, emails, and live chats professionally while listening actively to understand customer needs and provide accurate solutions. Utilize internal systems to manage customer accounts and process claims, then accurately document all interactions and resolutions in CRM systems. Follow required scripts, policies, and procedures to ensure first-call resolution through effective troubleshooting and communication, escalating complex issues to management when necessary. Stay current on program updates by attending training sessions and reviewing materials to answer inquiries confidently. Meet all attendance, schedule, and performance expectations while maintaining strong time management and self-motivation.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual with strong time management and self-motivation
- Skilled in conflict resolution, problem-solving, and customer empathy
- Able to multi-task, stay focused, and work independently
- Team-oriented with a strong customer-first mindset
- Comfortable working in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
- Experience working on state or federal programs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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