Bilingual Business Development Associate (English & French)
$50,000–$68,750 year
On-siteLondon, England, United Kingdom
Job Summary
Proactively service and support contractor/supplier clients by fielding incoming calls, handling inquiries, and troubleshooting problems. Conduct training on ISN products via phone, web-based, and face-to-face meetings while participating in sales and marketing projects. Manage client account functions including invoicing and collections, and research resources for clients. Analyze customer service processes to drive continuous improvement. Requires advanced fluency in French and English, a Bachelor's degree, and the ability to work onsite three days a week. Total annual compensation up to $56,575 GBP with extensive training in soft skills and product knowledge.
Required Qualifications
- Excellent verbal and written communication skills in French and English
- A customer service orientation and a passion for helping others
- A desire to work with people and engage in verbal interaction over the phone
- A career aspiration to start in Customer Service and progress into B2B sales
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
- A diligence for in-depth learning of software programs and new concepts
- Strong retention skills and patience for difficult troubleshooting scenarios
- Bachelor's degree from an accredited university and/or equivalent work experience
- Advanced fluency in French and English (written and verbal)
- Desire to work in customer service and move into B2B sales within 12-24 months
- Ability to work in office at least 3 days a week
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