Bilingual Broker Support Specialist
On-siteMiami Lakes, Florida, United States
Job Summary
Field and handle all support inquiries from brokers while managing broker relationships to ensure contracted partners remain engaged and equipped to sell products. Maintain Microsoft documents for reporting and electronic filing, organize large volumes of information, and review emails to share details with appropriate staff. Explain policies when necessary regarding confidential and non-routine information while working independently or within a team on special projects. Requires bilingual English and Spanish skills, proficiency in advanced MS Office, and a high school diploma with preferred college education. On-site presence is required for collaboration and cross-functional partnership.
Required Qualifications
- Bilingual (English & Spanish)
- Strong analytical, problem solving, and statistical skills
- Ability to read and interpret documents
- Excellent oral and written communication skills
- Proficient in MS Office to include advanced level Word, Excel, and PowerPoint skills
- A high school diploma
- 2+ years of Customer Service experience
- 3+ years of Administration experience
- Candidates should be comfortable with an on-site presence
Desired Qualifications
- College education from an accredited institution of higher learning
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