Bilingual BDC Representative (EN/FR)
$41,600–$41,600 year
RemoteCanada
Job Summary
Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for both Sales and Service. Monitor and engage leads through the Optimy.ai platform, stepping in where AI tools leave off to handle objections and secure qualified appointments. Qualify customer needs and convert leads into booked appointments while maintaining a strong customer experience. Maintain consistent follow-up with unsold leads, no-shows, and service opportunities to drive conversion. Accurately track all customer interactions and lead progress within the CRM system. Execute workflows and scripts aligned with performance standards to ensure consistent conversion and appointment rates. Meet or exceed KPIs including appointment setting, show rate, and overall lead conversion. Fully remote with a flexible schedule and competitive compensation of $20/hour plus performance-based incentives.
Required Qualifications
- 1–2 years of experience in business development, inside sales, or call center role
- Comfortable working with AI-driven communication tools
- Proficiency with automotive CRM platforms (e.g., VinSolutions, eLead, DealerSocket, etc.)
- Excellent verbal and written communication skills
- Strong organizational skills and ability to multitask effectively
- Proven ability to meet or exceed appointment-setting and performance metrics
Desired Qualifications
- automotive experience
- Experience in both sales and service BDC functions
- Familiarity with digital retailing tools and chat platforms
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