Bilingual Bank Customer Services Representative
$35,360,000–$39,520,000 year
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull Time$35,360,000–$39,520,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Handle inbound calls, emails, and live chats for banking customers while listening actively to understand needs and provide accurate solutions. Troubleshoot basic technical issues, ensure first-call resolution, and escalate complex cases appropriately. Follow client-specific processes and scripts, use internal knowledge bases to answer inquiries, and maintain accurate customer records in CRM systems. Document call outcomes thoroughly and handle financial inquiries with strict adherence to compliance and confidentiality standards. Meet attendance and training requirements consistently.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual with strong time management skills
- Skilled in conflict resolution, problem-solving, and customer empathy
- Able to multi-task, stay focused, and work independently
- Team-oriented with a strong customer-first mindset
- Comfortable working in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
- Experience working on state or federal programs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
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