Bilingual Bank Customer Services Representative
$31,200–$39,520 year
On-siteSavannah, Georgia, United States
Savannah, Georgia, United StatesOn-siteFull Time$31,200–$39,520 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Handle inbound calls, emails, and live chats for banking customers with strict adherence to compliance and confidentiality standards. Listen actively to understand needs, troubleshoot basic technical issues, and ensure first-call resolution by following client-specific scripts and using internal knowledge bases. Maintain accurate customer records in CRM systems and document call outcomes thoroughly. This entry-level role includes paid training and requires bilingual communication skills to support commercial clients and government programs.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual with strong time management skills
- Skilled in conflict resolution, problem-solving, and customer empathy
- Able to multi-task, stay focused, and work independently
- Team-oriented with a strong customer-first mindset
- Comfortable working in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
- Experience working on state or federal programs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
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