Bilingual Bank Customer Services Representative
$29,120–$29,120 year
On-siteKilleen, Texas, United States
Job Summary
Handle inbound calls, emails, and live chats for banking customers while troubleshooting basic technical issues and escalating complex cases. Listen actively to understand needs, ensure first-call resolution, and document outcomes in CRM systems with strict adherence to compliance standards. Follow client-specific scripts and use internal knowledge bases to provide accurate solutions. Maintain accurate records and meet attendance and training requirements consistently. This entry-level role includes paid training and supports both commercial and government clients. Applicants must complete a full application including screening questions and a pre-employment test.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual with strong time management skills
- Skilled in conflict resolution, problem-solving, and customer empathy
- Able to multi-task, stay focused, and work independently
- Team-oriented with a strong customer-first mindset
- Comfortable working in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
- Experience working on state or federal programs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
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