Bilingual ATM Helpdesk Representative
On-site · Spring, Texas, United States
Spring, Texas, United StatesOn-siteFull TimeMid LevelHigh School Or EquivalentEnterprise
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Enterprise
Job Summary
Bilingual ATM Helpdesk Representative responsible for monitoring ATMs, dispatching service companies and technicians, opening tickets for on-site troubleshooting, coordinating with field technicians and vendors, and ensuring timely issue resolution. Requires a high school diploma or equivalent, bilingual Spanish/English proficiency, IT helpdesk experience, proficiency with MS Office, strong communication, and the ability to work evenings and weekends.
Required Qualifications
- High school diploma or equivalent
- Experience in an IT helpdesk, customer support desk, IT helpdesk support, or bilingual IT helpdesk role
- Proficiency with Microsoft Office, including Outlook, Word, and Excel
- Experience coordinating with field technicians, service vendors, and internal operations teams
- Excellent attention to detail
- Strong verbal and written communication skills
- Ability to adapt to assignment of duties and manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities
- Ability to work independently and as a member of various teams and committees
- Good judgement with the ability to make timely and sound decisions
- Fluent in Spanish and English
- Available to work some evenings and weekends
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