Bilingual Assistant Store Manager
$40,040–$40,040 year
On-siteWilmington, Delaware, United States
Job Summary
Maximize customer success by offering financial services that fit their needs while assessing risk and accurately processing loan, pawn, and check cashing applications. Complete daily call campaigns to market services, build new business, and nurture customer relationships. Oversee account management and recovery processes, including collection calls, while maintaining customer service to prevent charge-offs. Maintain customer information in the point of sale (POS) system with accuracy and integrity. Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures. Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing. Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in in-store and community events. Maintain office security protocols, conduct proper opening and closing procedures, and manage the vault and cash drawer. Ensure compliance with Company policies, local, state, and federal laws by conducting store audits, creating reports, and compiling financial data. Monitor and maintain internal and external store appearance and cleanliness. Maintain a full-time work schedule with regular, in-person attendance, including weekends, with a minimum of 40 hours per week.
Required Qualifications
- High school diploma or equivalent
- Minimum one year's experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday
- Must be able to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard
- Must maintain a full-time work schedule with regular, in-person attendance, including weekends
- Must be available for weekend shifts
- Must be able to lift 25 pounds
- Must be able to stand up to 90% of the time
- Must be able to move inside and outside of the store
- Must be able to operate mechanical controls, such as a keyboard
- Must be able to remain in a stationary position
- Background check required
Desired Qualifications
- Management experience in retail, convenience store, grocery, finance, service, or related industries
- Experience in check cashing, document verification, money order processing
- Bilingual (English/Spanish)
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