Bilingual Account Manager - Mid-Market - Workleap (18-month Contract)
$80,000–$90,000 year
RemoteCanada
EXPIREDCanadaRemoteContract$80,000–$90,000 yearMid LevelEmployee Experience SoftwareMedium
ContractMid LevelMediumEmployee Experience Software
Job Summary
Account Manager for a mid-market book on an 18-month contract at Workleap. Own renewals and expansion, drive pricing migration across accounts, accelerate multi-module adoption of the Workleap Agent, reduce churn risk, maintain a clean HubSpot pipeline, and leverage AI tools to prep for calls and build account briefs. Collaborate with Product, Support, and FP&A; engage in async account research, live customer calls, and renewal conversations, with progressive responsibility through months 4–6. Must be bilingual in French and English and experienced in managing ARR and difficult commercial conversations.
Required Qualifications
- Bilingual French-English is a must
- 2+ years in an AM or CSM role with a renewal quota
- Experience managing an ARR book in the $1M–$5M range
- Proven ability to hold difficult commercial conversations
- Strong pipeline discipline: CRM hygiene
- Comfortable using AI tools daily (e.g., Claude, Copilot, ChatGPT)
- Experience in a scale-up or high-growth environment
- Bonus: experience navigating pricing or packaging change with existing customers
- Bonus: player-coach instinct
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