Bi-lingual Pharmacy Tech Support/Call Center Rep (Remote Work from Home)
$37,440–$37,440 year
RemoteUnited States
Job Summary
Provide initial support for patient and pharmacy requests via telephone, email, or fax, focusing on payment assistance solutions such as co-pay card activation, program eligibility verification, and submission rejection troubleshooting. Quickly assess user issues to deliver first-level resolution or escalate unresolved challenges expeditiously to the appropriate area. Document all interactions and recognize operational challenges to suggest recommendations to management. Work 40 hours per week under moderate supervision across multiple shifts, including 8:00 am to 5:00 pm EST through 11:00 am to 8:00 pm EST. This role offers a potential conversion to full-time employment within IQVIA's global Commercial Sales & Medical Solutions organization.
Required Qualifications
- Bi-lingual (English/Spanish)
- Pharmacy Technician experience
- HIPAA certified
- Call center experience
- High School Diploma or equivalent
- Ability to work 40 hours per week
- Must reside in the same country where the job is located
Desired Qualifications
- Call center experience (3+ years preferred)
- Experience in medical claim processing
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