BHCC/ECM Case Manager
$45,760–$54,080 year
On-siteRedding, California, United States
Job Summary
Engage patients and assist with access to community resources while managing a case load of complex care clients. Provide immediate patient assistance on the medical floor and conduct in-house and field case management, including check-in calls, transportation, and home visits. Support providers with complex patients by receiving warm hand-offs, offering health coaching, and utilizing Motivational Interviewing skills for de-escalation. Track patient appointments, coordinate integrated behavioral health, and complete Treatment Authorization Requests and detailed EHR documentation to meet billing requirements. Work Tuesday through Friday from 7:30am to 6:00pm in Redding.
Required Qualifications
- High School Diploma or GED
- One to three months related experience and/or training 1-2 years
- Skill in communicating with patients and health professionals
- Proficiency with EHR
- Current CPR certification
- Current CA driver's license
- Intermediate level language skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before individuals, groups or employees of organization
- Must have basic math skills
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percentages
- Must have intermediate level reasoning skills
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Good working knowledge of Windows operating systems
- Good working knowledge of Microsoft Office Suite – Word, Excel, Outlook, and Internet browsers and related software
- Good working knowledge of medical management software
- Proficient with computers, copiers, fax machines, printers, multi-line telephone systems
- Must be able to lift and/or move up to 10 pounds
- Must be able to occasionally lift and/or move up to 25 pounds
Desired Qualifications
- Bachelors preferred
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