BH Customer Service Supervisor
$52,000–$52,000 year
On-siteMcKinney, Texas, United States
Job Summary
Establish and implement workflows with the Manager-BH Support Services to ensure consistent, person-centered customer support across teams. Supervise assigned representatives by training new staff, managing front-end duties including scheduling, intake, and payment collections, and guiding CSRs through crisis engagements. Post payments, balance cash drawers, and submit daily reports while monitoring office inventory and approving timesheets. Verify document accuracy, distribute department mail, and resolve client or staff concerns using a trauma-informed approach. Collaborate with leadership to address personnel actions and ensure all required trainings are completed.
Required Qualifications
- Bachelors degree
- at least 3 years experience working in a medical office, agency, or hospital
- knowledge of scheduling
- data entry
- general office management experience
- At least one-year clinical experience in a community mental health setting
- At least one year experience in training, supervision, and/or support
- Must be professional
- knowledgeable of customer service skills
- Ability to respond to individuals with patience, empathy, and understanding
- Excellent verbal and written communication skills
- Skill in the operation of computers and applicable computer software
- Ability to organize one's time and prioritize responsibilities
- Ability to work with multi-disciplinary teams/departments
- Flexible and willing to handle a variety of tasks
- Ability to think clearly and logically
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