Beverage Shift Manager
On-siteUncasville, Connecticut, United States
Job Summary
Supervise daily activities of Beverage Supervisors and staff to ensure adherence to established standards and steps of service for Casino Floor Beverage, cocktail lounges, and restaurant service bars. Maintain beverage control and inventory while enforcing state liquor laws, including identification procedures, intoxication monitoring, and refusal of service protocols. Assist in training, evaluating, and scheduling beverage staff, and conduct coaching programs to enhance line employee skills. Collaborate with Stewarding, EVS, and Engineering departments to maintain health, safety, sanitation, and physical layout standards. Make hiring and termination recommendations in conjunction with the disciplinary process. Requires three years of beverage experience in a high-volume casino environment and one year of supervisory experience.
Required Qualifications
- High School Diploma or equivalent
- Three years of beverage experience in a high volume, complex casino environment
- One year of supervisory experience
- Must complete the Core Manager training program
- Understanding of Ascent and EmpowerTime systems
- Outlet-specific standard operating procedures
- Point of sale (POS) training
- SMART alcohol awareness
- LMS Compliance Courses – Harassment, Confidentiality and Problem Gambling
- Must be able to stand, walk, lift and bend for extended periods of time
- Must be able to work in a fast paced, high volume environment with frequent interruptions
- Must be able to work various shifts and flexible hours
Desired Qualifications
- Excellent written and verbal communication skills
- Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
- Excellent knowledge of spirits, beer, wine, glassware, garnishes and all beverage service techniques
- Knowledgeable in point of sale system, Stratton Warren, Microsoft Word, Excel and Lotus Notes
- Excellent knowledge of state liquor laws including proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures
- Complete knowledge of the shift bidding process
- Strong knowledge of the overall property and gaming floor
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.