Best Practices Facilitator

Best Practices Facilitator at Yale supports labor–management collaboration by delivering training, coaching union and management participants, facilitating Joint Departmental Committees (JDCs), and guiding teams through process improvements. Responsibilities include delivering curricula, stand-up training on topics like Communication, Consensus Decision Making, and Conflict Resolution; facilitating and leading JDCs and committees to develop goals and performance measures; coaching groups through process redesign, data collection, problem definition, and solution finding; implementing classroom training strategies to improve customer and employee satisfaction and operational efficiency; monitoring progress of initiatives across campus and coordinating with committees and external consultants; creating program standards and providing updates to management and union leadership. Required skills emphasize empathy, active listening, time management, project management, neutral facilitation in high-conflict situations, relationship-building, and proficiency with virtual tools (Zoom, Teams) and knowledge of union structures; preferred experience includes navigating union-management conflict and process mapping.