Berlin to Sofia: Entry Level Career in Swiss Telecom (German Speakers)

Deliver outstanding service via inbound channels by handling inquiries from German-speaking customers and resolving administrative and technical topics regarding product features and billing. Update internal databases and customer management systems accurately while collaborating with internal teams to escalate complex cases. Operate within rotating shifts between 09:00 and 22:00, Monday to Sunday, with options for 8-hour, 6-hour, or 4-hour schedules. Begin in a fully office-based environment at Mega Park, Sofia, with eligibility for a hybrid schedule after four months based on meeting KPIs. This role serves as a brand ambassador for a leading Swiss telecom provider, offering a structured 5-week paid training program and clear progression paths to Team Leader, Quality Trainer, or Subject Matter Expert.