Benefits Specialist, Employee & Retiree Experience
HybridMilwaukee, Wisconsin, United States
Job Summary
Conduct day-to-day support for employee, candidate, and retiree inquiries regarding health, welfare, and retirement programs across the US, Puerto Rico, and Mexico. Develop onboarding resources, coordinate vendor activities, and manage plan records while ensuring compliance with ERISA, HIPAA, and IRS regulations. Analyze program trends to improve engagement and oversee annual enrollment planning, testing, and communications. Monitor benefit data integrations and implement technology solutions to enhance administrative efficiency. Maintain centralized regulatory calendars and update legal documentation including Summary Plan Descriptions.
Required Qualifications
- Bachelor's degree
- Legal authorization to work in the US
- 3+ years of experience in employee benefits, retirement plans, health and welfare administration, HR operations, or related fields
- Fluency with Spanish
- Demonstrated experience supporting employees, retirees, or customer service functions
- Knowledge of retirement plans, health and welfare programs, and applicable benefits regulations
- Project management skills with experience leading complex projects
- Experience using AI-enabled technologies to enhance communications, data analysis, process improvement, or employee service delivery
- Experience with Workday, SharePoint, and benefits administration platforms
- CEBS, CBP, or related benefits certification
- Experience will be the determining factor for position level and compensation
Desired Qualifications
- Bachelor's degree in Business Administration, Finance, Human Resources or related discipline
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