Benefits Specialist
On-siteNorth Canton, Ohio, United States
Job Summary
Administer employee benefits programs for a workforce of 10,000+ by processing enrollments, changes, and terminations accurately. Resolve inquiries promptly, coordinate with brokers and providers on claims, and prepare annual enrollment materials. Ensure compliance with federal, state, and local regulations while gathering employee feedback and generating management reports. Manage billing and reconciliation for COBRA, HSA, and life & disability programs, conducting regular audits to identify discrepancies. Serve as the Level 2 escalation point for complex matters and partner with HRIS on updates. This on-premises role reports to the HR Benefits Manager and supports seamless benefits administration across the organization.
Required Qualifications
- Minimum of 5 years HR experience
- 3 years of experience in employee benefits administration or a related field
- Strong understanding of benefits laws and regulations (e.g., ERISA, HIPAA, ACA, FMLA)
- Ability to handle confidential and sensitive information
- Organizational and time management skills, with the ability to manage multiple priorities
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Ability to review detailed documents and read computer screens
- Occasional travel to different locations may be required
Desired Qualifications
- Bachelor's degree in human resources, business administration, or a related field preferred
- Relevant certifications (such as CEBS, PHR, or SHRM-CP) are a plus
- Familiarity with benefits management software, HRIS systems, and reporting tools
- Proficiency in HRIS systems (ADP Lyric and HWSE a plus)
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