Benefits Specialist (Application Counselor)8a-4:30pm
On-site · Baltimore, Maryland, United States
Job Summary
Benefits Specialist (Application Counselor) provides CAC-certified, in-person assistance to incarcerated individuals applying for Maryland Health Connection, helping them understand health coverage options (Medicaid, MCHP, QHPs) and complete eligibility and enrollment. Responsibilities include maintaining CAC certification, conducting trainings/continuing education, documenting activities in Salesforce/HBX, tracking case status and enrollment outcomes, ensuring HIPAA/MARS-E compliance, presenting information on QHPs/Medicaid/APTC, assisting with plan comparisons and enrollment, providing access to MCO information, participating in in-person outreach events, staying updated on program changes, meeting productivity/quality/compliance targets, collaborating with colleagues and community partners, and performing other duties as assigned.
Required Qualifications
- High school diploma or equivalent required.
- One year of experience in customer service, outreach, or eligibility application assistance required.
- Must obtain Certified Application Counselor (CAC) certification within 45 days of hire and maintain certification throughout employment.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.