Benefits Process Improvement Specialist
On-site · Tampa, Florida, United States
Job Summary
The Benefits Process & Training Specialist supports the Benefits Department by identifying, documenting, and optimizing workflows; developing and maintaining SOPs and training materials; supporting compliance and audit readiness; and serving as a liaison for onboarding and knowledge management. The role partners with Benefits leadership to identify gaps, standardize processes, automate where appropriate, maintain centralized documentation, validate content with SMEs, and ensure training materials and reference guides are current and accessible.
Required Qualifications
- 3+ years of experience in benefits administration, process improvement, or operations management; PEO or HR services experience preferred
- Strong understanding of benefits compliance requirements and eligibility rules
- Demonstrated experience creating SOPs, training materials, and process documentation
- High proficiency in Microsoft Excel and experience with HRIS, CRM, or benefits platforms (e.g., PrismHR, Salesforce, ADP)
- Exceptional attention to detail with a commitment to data accuracy and workflow efficiency
- Strong communication, organizational, and project management skills with the ability to manage multiple priorities
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