Benefits Operations Specialist - AMER
$35,250–$89,250 year
Remote
Job Summary
Join Remote's Benefits team as a Benefits Operations Specialist (Amer region) in a fully remote, evergreen pipeline. You will navigate and advise on global employee benefits within the Employer of Record framework across 90+ countries, supporting employees and clients with benefits plans attributes, enrollment, invoicing, and platform usage. Responsibilities include handling benefits-related tickets and escalations in Zendesk, executing data-related tasks, defining and executing SOPs, collaborating with cross-functional teams to meet client needs, maintaining benefits program documentation, exploring automation opportunities in Notion, and championing Remote's values. Requirements emphasize customer service excellence, strong organization and communication skills, ability to multi-task in a fast-paced environment, and the ability to work independently as a one-person team. The role is full-time with a salary range of $35,250 to $89,250 USD annually.
Required Qualifications
- Experience in HR Operations Employee Benefits ideally in the context of delivering US PEO services
- Obsessed to provide an excellent customer service experience
- Strong organizational and time management skills
- Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
- Ability to work in a fast-paced environment and multi-task effectively across various tech tools
- You are a manager of one
- Writes and speaks fluent English
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