Benefits Analyst II

The Benefits Analyst II is responsible for supporting the analysis, administration, evaluation, and implementation of Dawn’s benefit programs. This role resolves moderately complex benefits issues, supports open enrollment and vendor management activities, and helps ensure benefits processes and communications are compliant with applicable federal, state, and local laws. The Benefits Analyst collaborates with the internal Benefits team, Team Members, the People Support Team, Partners, and external vendors or consultants to provide outstanding customer service, ensure data accuracy, and drive ongoing improvements. This is a hybrid role based out of the Home Office in Jackson, MI, requiring on-site presence up to 3 days per week. Candidates must reside within commuting distance of Jackson, MI. Up to 10% of travel may be required as needed. Key responsibilities include serving as a second-level resource for benefit inquiries, partnering with carriers/vendors to investigate and resolve claims, processing life events and enrollment changes, supporting open enrollment activities and testing, analyzing benefit selections and costs for renewals, maintaining documentation and communications, providing Level II system support for benefits administration, and cross-functional partnership with HR, Payroll, Finance, and Shared Services to ensure data integrity and downstream processes. Must maintain confidentiality and perform other duties as assigned. Physical demands include extended periods of sitting, computer use, occasional lifting up to 10-15 pounds, and occasional travel up to 10%.