Benefit Administration Manager
On-siteAustin, Texas, United States
Job Summary
Oversee daily benefit administration operations to ensure accurate member data processing and timely payment delivery. Manage the Benefit Administration staff by evaluating team performance, providing coaching, and identifying training opportunities to maintain superior service standards. Coordinate escalated customer service issues, assist with implementing departmental policies and procedures, and recommend system improvements to enhance operational efficiency. Serve as project manager on assigned special projects as necessary. This role reports to the Director of City and Member Services within the Texas Municipal Retirement System, which manages over $36 billion in assets for more than 900 Texas cities.
Required Qualifications
- Bachelor's degree
- 5 years of progressively responsible experience
- minimum of 2 years of prior management experience
- Proven ability to provide effective leadership over a broad range of management skills
- Experience managing and leading a diverse set of employees and teams
- Excellent oral and written communication skills
- A passion for public and customer service
Desired Qualifications
- Experience in public pension, retirement, or financial services administration
- Customer service experience, preferably in benefit administration
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