Benefit Customer Care Advocate
$42,693–$48,046 year
Hybrid · New York City, New York, United States or San Francisco, California, United States
Job Summary
Own customers' inquiries from start to finish via phone, email, and chat in a fast-paced Benefits Care Advocate role. Provide expert guidance on benefits questions, research solutions using internal resources, and communicate updates to customers with a focus on resolving complex inquiries. Collaborate across teams to influence product decisions and roadmap, stay current on product/features, and adapt to volume spikes with occasional weekend overtime. Requires experience in call center/benefits environments, strong written/verbal communication, tech-savviness with tools like Salesforce, Slack, Confluence, and NICE Workstation, and a customer-first, proactive problem-solving mindset. This is a full-time role with hybrid work expectations based in Denver, San Francisco, or New York City offices, with remote work options as applicable.
Required Qualifications
- Minimum 2+ years of experience within the call center, technology, retail, or hospitality space
- At least 1-year experience in a customer-facing benefits role with a Broker, Carrier, or Benefits provider
- Strong written and verbal communication skills
- Ability to navigate multiple digital systems (e.g., Salesforce, Slack, Confluence, NICE Workstation)
- Comfort with AI tools and digital-first environment
- Ability to manage customer inquiries from start to finish and deliver solutions
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