Bench General Manager
$72,000–$72,000 year
On-siteLarkspur, California, United States
Job Summary
Shadow existing store managers and work closely with the District Manager to learn the responsibilities of managing a designated home store. Conscientiously handle hiring, training, and employee development under guidance while fostering a positive team environment. Create schedules that harmonize with business needs, manage accurate payroll, and address customer concerns promptly. Drive sales, monitor Key Performance Indicators, and identify areas for improvement to support financial performance. This role requires full-time commitment of over 45 hours per week, including variable hours such as early mornings, evenings, weekends, and holidays. Must maintain a current SERVSafe Manager Certificate and possess strong leadership, conflict management, and independent decision-making skills. Experience managing a profitable single café is preferred, along with proficiency in POS systems and Microsoft Office.
Required Qualifications
- Demonstrates a passion for coffee and inspires it in others
- Management experience in specialty coffee, retail, hospitality and/or customer service is required
- Must maintain current state issued SERVSafe Manager Certificate
- Experience recruiting, hiring, and managing staff
- Strong leadership skills with professional maturity
- Proven ability to understand and execute on an organization's goals and objectives
- Enjoys working on a team and collaborating as a team player
- Leadership, relationship, team building, and conflict management skills
- Excellent interpersonal and communication skills - both oral and written
- Must be able to exercise independent judgment and decision-making skills
- Ability to work in a fast-paced environment, manage competing priorities and meet deadlines
- Experience reviewing financial reports and meeting budgets
- Able to work full time (the work regularly demands in excess of 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays
- Ability to lead change, deal with the ambiguity, and the prioritizing needed to run a fast-paced environment
- Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills
- Minimum High School or GED
Desired Qualifications
- Experience managing a profitable & operationally sound single café/restaurant preferred
- Bilingual in Spanish and English preferred
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