Bellperson
$39,520–$39,520 year
On-siteWashington, District of Columbia, United States or Washington, United States
Washington, District of Columbia, United States or Washington, United StatesOn-siteFull Time$39,520–$39,520 yearMid LevelHospitalityEnterprise
Full TimeMid LevelEnterpriseHospitality
Job Summary
Welcome guests and deliver luggage, messages, and other items to rooms promptly. Personalize guest room orientations and answer inquiries about Washington, D.C. and hotel facilities. Maintain a lobby presence to offer assistance, keep entrance areas clean, and ensure tour arrivals and departures are seamless. Record and deliver all guest and colleague deliveries accurately. Perform doorman duties as directed and support room changes. Adhere to Fairmont standards and health and safety protocols for emergencies and security.
Required Qualifications
- Service focused personality
- Customer related experience
- Ability to work well under pressure in a fast paced environment
- Excellent communication skills
- Professional presentation
- Ability to work cohesively with fellow colleagues as part of a team
- Must be legally authorized to work in the United States without sponsorship
- Ability to stand and walk for extended periods
- Frequent lifting and carrying up to 100 lbs
- Frequent bending, stooping, kneeling, pushing, and pulling
- Demonstrate excellent knowledge and adherence of Fairmont standards
- Answer guest inquiries regarding Washington, D.C. and the hotel services and facilities
- Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
- Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents, and security
- Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager
Desired Qualifications
- Personalize guests' orientation of their room in a professional, friendly and engaging way
- Timely delivery of guests' luggage, messages and any other items for delivery within the property
- Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders
- Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion
- Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas
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