Bellperson
$43,680–$43,680 year
On-siteBanff, Alberta, Canada
Job Summary
Greet and farewell guests, assist with luggage, transportation, and parking, and escort them to rooms while introducing resort amenities. Provide local wellness, culture, and adventure recommendations, and respond promptly to all guest requests. Safely handle luggage, packages, and special belongings, support services including valet parking, ski storage, and shuttle transfers, and operate hotel vehicles from luxury cars to 20-passenger shuttles. Maintain an orderly lobby atmosphere and adhere to safety protocols. Collaborate with Front Office and Concierge to ensure seamless guest journeys during predictable and peak periods. Requires an Alberta Class 5 driver's license and willingness to obtain a Class 4 license.
Required Qualifications
- Previous hospitality or guest service experience
- Naturally warm, polished, and professional demeanor
- High attention to detail with a consistent, conscientious approach to tasks
- Ability to remain calm and reliable in all conditions, including busy arrivals, departures, and mountain weather
- Alberta Class 5 driver's license
- Willingness to obtain Alberta Class 4 license
- Must be legally authorized to work in Canada
- Continuous standing and walking for long periods of time
- Frequent lifting and carrying up to 50lbs / 23kg
- Pushing and pulling luggage carts and guest items
- Bending, reaching, and handling of guest belongings
- Ability to work both indoors and outdoors in varying weather conditions
Desired Qualifications
- Previous hospitality or guest service experience, ideally in a luxury environment
- Knowledge of Banff National Park, its culture, and adventure offerings
- Previous experience operating passenger shuttles or luxury vehicles
- A background in ski or outdoor gear services
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