Bell Attendant

Job Summary

Required Qualifications

• •Previous customer service experience
• •Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts
• •Must possess basic reading, writing, and mathematical skills
• •Ability to stand and walk for extended periods throughout the shift
• •Ability to frequently bend, stoop, kneel, reach, climb stairs, and maneuver luggage carts safely
• •Ability to work indoors and outdoors in varying weather conditions
• •Ability to work independently and collaboratively within a team
• •Ability to maintain confidentiality and professionalism
• •Highly responsible, dependable, and reliable
• •Outstanding guest service and interpersonal skills
• •Excellent verbal communication and professional presentation
• •Strong problem-solving abilities
• •Knowledge of hotel services, amenities, outlets, and operating hours
• •Ability to communicate information clearly, professionally, and courteously
• •Ability to maintain composure while working in a fast-paced luxury hotel environment
• •Ability to prioritize multiple guest requests while maintaining attention to detail
• •Ability to remain calm and solution-oriented during stressful situations
• •Ability to work closely with the Concierge team
• •Ability to maintain effective communication with Front Office, Concierge, Housekeeping, Engineering, Security, and other hotel departments
• •Ability to observe the hotel entrance, lobby, and surrounding areas for safety and security concerns and immediately report suspicious activity to Security
• •Ability to handle guest concerns promptly and professionally, escalating issues to leadership when appropriate
• •Ability to support special events, VIP arrivals, and group check-ins/check-outs
• •Ability to participate in daily pre-shift meetings
• •Ability to maintain cleanliness and organization of the bell stand, luggage storage areas, and surrounding work areas
• •Ability to follow all Fairmont policies and procedures, health and safety standards, Forbes Travel Guide standards, and Leading Quality Assurance (LQA) service standards
• •Ability to participate in service audits, quality assurance initiatives, and continuous improvement efforts
• •Ability to maintain regular attendance and punctuality in accordance with hotel scheduling requirements
• •Ability to maintain professional appearance and grooming standards, including proper uniform and name tag
• •Ability to safely transport, store, and retrieve guest luggage while maintaining accurate luggage storage records
• •Ability to ensure the security and proper handling of all guest belongings at all times
• •Ability to respond promptly to guest requests and provide information regarding hotel facilities, services, dining outlets, transportation, and local attractions
• •Ability to work closely with the Front Office team
• •Ability to assist guests during the check-in and check-out experience
• •Ability to deliver luggage, guest amenities, packages, messages, and other requested items promptly and accurately
• •Ability to escort guests to their guestrooms while providing a personalized orientation to room features, hotel amenities, and available services
• •Ability to ensure guests are comfortable operating room features including climate controls, lighting, technology, and other in-room amenities
• •Ability to assist guests departing by vehicle in coordination with the Door and Valet team
• •Ability to maintain a visible presence at the hotel entrance and lobby to proactively assist guests
• •Ability to welcome every guest entering or departing the hotel with enthusiasm and professionalism
• •Ability to consistently provide professional, warm, engaging, and personalized service to all guests
• •Ability to assist other Front Office colleagues during periods of high business volume
• •Ability to assist with lobby organization and presentation throughout the day
• •Ability to participate in ongoing training and departmental meetings
• •Ability to perform additional duties as assigned by management
• •Heavy work—exerting up to 75 pounds of force occasionally and/or up to 50 pounds of force frequently to lift, carry, push, pull, or otherwise move luggage and equipment

Desired Qualifications

• •High school diploma or equivalent
• •Previous hospitality, luxury hotel, or guest service experience
• •Knowledge of Boston attractions, restaurants, transportation, and local points of interest