Behavioral Health Technician
On-siteBelle Glade, Florida, United States
Job Summary
Orient participants to facility amenities, dining, and safety protocols while maintaining a trauma-informed, culturally responsive environment. Execute portions of individual service and treatment plans, monitor environmental safety for behavioral changes or medical concerns, and conduct scheduled security checks across interior and exterior grounds. Intervene in crises using approved de-escalation protocols, coordinate emergency responses for medical or safety threats, and provide emotional support with active listening. Generate regulatory documentation including incident reports, medication logs, and shift notes in approved electronic or paper systems. Manage phone coverage during assigned shifts, enforce HIPAA and 42 CFR Part 2 confidentiality, and assist with participant intake and facility maintenance. Work variable day, night, and weekend shifts supporting individuals experiencing homelessness within Gulfstream Goodwill Industries Residential Housing Resource Centers.
Required Qualifications
- High school diploma or equivalent
- Behavioral Health Technician (BHT) certification or an associate degree in behavioral health
- One year of experience in a residential, shelter, human services, crisis stabilization, behavioral health, substance-use, or supportive-housing setting
- Two years of customer service experience
- Successful completion of all Gulfstream Goodwill Industries (GGI) mandatory training modules
- Ability to interact with participants with dignity, empathy, respect, cultural humility, and appropriate professional boundaries
- Strong listening, verbal communication, written communication, and conflict-resolution skills
- Strong environmental assessment skills and the ability to identify changes in participant mood, behavior, appearance, affect, orientation, medical condition, safety risk, or environmental risk
- Demonstrated ability to use sound judgment, follow directions, maintain confidentiality, and seek supervisory or medical/clinical guidance when participant needs exceed role scope
- Computer literacy, including ability to enter notes, complete logs, use email, and work in approved case-management, HMIS, or electronic documentation systems
- Ability to work effectively as part of a team in a fast-paced, residential environment with a wide variety of people and changing priorities
- Ability to remain in a stationary position, move about the facility, or navigate indoor and outdoor program spaces for prolonged periods, including completing routine safety checks across all buildings and grounds
- Ability to routinely position oneself, reach, stretch, bend, stoop, kneel, or utilize push/pull forces to support facility operations, manage inventory, and assist participants
- Ability to safely lift, move, transport, or position personal belongings, supplies, or facility objects weighing up to 45 pounds
- Ability to react quickly, navigate safely, and intervene immediately during urgent situations, physical alarms, participant conflicts, medical distress, or environmental hazards
- Ability to maintain regular attendance and work variable shifts, including days, evenings, overnights, weekends, holidays, and emergency coverage as operationally required
- Ability to maintain a calm demeanor, exercise sound judgment, and maintain high cognitive alertness and situational awareness during stressful or crisis-driven events
Desired Qualifications
- Experience working in a mental health institution, psychiatric ward, crisis unit, substance-use treatment program, housing resource center, or similar behavioral health environment
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