Behavioral Health Support Specialist
$31,200–$31,200 year
On-siteMedford, Oregon, United States
Job Summary
Coordinate patient goals and access community resources for individuals with significant mental health and substance use needs. Provide ongoing follow-up support in-person or by telephone, screen for conditions like PHQ and SBIRT, and intervene for suicide risk or domestic violence by creating safety plans. Collaborate with primary care providers, nurses, and behavioral health clinicians to deliver group visits, facilitate curriculum development, and refer patients to intensive case management when indicated. Utilize motivational interviewing and trauma-informed care practices to assess readiness for change and ensure clear documentation in EPIC. Participate in team huddles, case consultations, and monthly meetings to foster patient wellness within the primary care behavioral health model.
Required Qualifications
- High School Diploma
- Bilingual
- Excellent interpersonal communication and problem-solving skills
- Skills to intervene and promote reconciliation, compromise, and positive outcomes in difficult interactions
- Registers or is working towards a Qualified Mental Health Associate (QMHA) certification within 3 years of employment and maintains certification while employed
- Two to three years of experience in the social services field
- Certification in health coaching, maternal and child health, alcohol and drug counseling, and/or other healthcare-related certification
- Experience working with health-related issues, significant psychosocial needs, substance abuse, and history of trauma
- Bachelor's degree in health education, health promotion, psychology, or social work
- Basic knowledge of adult learning models
- Skilled at using electronic health records as applicable to area of work (EPIC, Wisdom)
- Able to de-escalate difficult situations
- Must be able to provide proof of legal right to work in this country
- Criminal history background check and pre-employment drug screen will be performed prior to any job offers
- La Clinica is a drug free work environment
Desired Qualifications
- Support towards obtaining a QMHA certification
- Monthly training/clinical support
- Offerings to shadow both internal and external continuum of care service providers
- Supports patient and team in identifying and advocating for referral to behavioral health-specific services (internal or external.)
- Provides ongoing follow-up support in-person or by telephone to support patient-identified goals
- Identifies when patients may need more intensive case management support and refers patients to community partners when indicated
- Screens and provides intervention for a variety of health screenings (i.e. PHQ, SBIRT, GAD, etc.)
- Provides coaching to patients with a variety of health conditions with a targeted focus on patients who have behavioral health needs
- Refers patients with behavioral health needs to BHCs for assessment and intervention and follows care plans providing supportive interventions as identified by BHC team members
- Screens and provides intervention to a person at risk for suicide, or domestic violence, creates safety plans, consults, and collaborates with BHCs and PCPs on interventions and referrals to appropriate services
- Assists PCPs and BHCs in delivery of group visits
- Responsible for collaborating on group facilitation and curriculum development for group visits
- Utilizes motivational interviewing to assess patient readiness to change
- Utilizes a trauma-informed care practice of engagement with patients
- Ensures clear concise documentation in EPIC within scope of practice and in alignment with organizational policies
- Participates in care team huddles, discipline-specific team meetings, and monthly case consultation meetings
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