Behavioral Health Patient Coordinator/ Receptionist

Manage the front desk, greet clients, and handle office supplies while confirming coverage details such as deductibles and co-pays. Provide customer service by answering patient questions about insurance and benefits, then implement a screening and triage process to determine necessary services. Answer and return calls, schedule follow-up and intake appointments, and update scheduling systems. Complete data entry for pre-admission records including identification, referral reasons, history, and payor type. Identify emergent or complex cases for clinical review before finalizing appointments and maintain confidentiality of all clinical and administrative information.