Behavioral Health Patient Access Scheduler
$17,850–$26,910 year
On-siteRutland, Vermont, United States
Job Summary
Answer phone calls with excellent customer service skills and schedule patients within the algorithm, utilizing nurse triage when necessary. Properly scan all appropriate paperwork into the Electronic Medical Record (EMR) and work closely with each practice to ensure data items are accessible and in the correct standard EMR location. Provide directory information to internal and external inquirers while acting in a professional manner at all times. Maintain patient confidentiality and interpret instructions to prepare records. Complete work in accordance with productivity metrics and manage emergency situations calmly.
Required Qualifications
- High School diploma
- Minimum of one (2) years experience in a healthcare setting
- Microsoft Office & Electronic Health Record Skills
- Ability to learn new skills and adapt to change quickly
- Reports to work on time and as scheduled
- Completes work in accordance with productivity metrics
- Must be able to provide information regarding office policy and procedure
- Must be able to manage emergency situations in a calm manner
- Must have strong decision-making skills
- Must be able to interpret instructions and prepare records
- Maintains patient confidentiality
Desired Qualifications
- college degree
- equivalent education and experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.