Behavioral Health Medical Receptionist-Tiinawit
$46,114–$46,114 year
On-siteToppenish, Washington, United States
Job Summary
Greet clients, families, and visitors at the Tiinawit Behavioral Health Clinic with a warm, culturally sensitive demeanor while managing front desk operations and administrative support. Answer and route phone calls, screen incoming inquiries to determine urgency, and relay messages to staff. Check clients in and out of appointments, verify demographic and insurance information, ensure intake paperwork is complete, and update electronic health records. Schedule and confirm patient appointments across multiple behavioral health programs, manage client flow, and coordinate referrals to receiving services. Maintain lobby and common areas in a clean, organized condition, distribute mail, and support internal communication between front desk, clinical, and program teams. Uphold HIPAA compliance and Yakama Nation policies while assisting clients in accessing resources and navigating services.
Required Qualifications
- High school diploma or GED
- Valid Washington State Driver's License with the ability to obtain a Tribal Driver Permit with Defensive Driving Course certificate (to be updated every 2 years)
- Access to adequate modes of transportation
- All immunizations up to date
- Ability to pass a pre-employment criminal background check
- Ability to pass a pre-employment drug test
- Impeccable customer service skills
- Ability to maintain a high level of confidentiality
- Detail oriented
- Ability to handle stressful situations well
- Passion for helping others
- Strong interpersonal and communication skills, both in person and by phone
- Excellent verbal and written communication skills
- Ability to interact effectively with clients, families, staff, and community partners
- Skilled in active listening and empathy to understand and respond to client needs
- Ability to de-escalate situations calmly and professionally when clients are in crisis or distress
- Ability to manage a high volume of clients, calls, and paperwork with accuracy and professionalism
- Understanding of Yakama Nation culture, traditions, and values
- Ability to integrate cultural respect into client interactions
- Sensitivity to diverse populations, including tribal members, youth, elders, and individuals with behavioral health challenges
- Knowledge of social and community resources to assist clients effectively
- Proficiency in EHR systems, scheduling software, and standard office technology (phone systems, copiers, scanners), and data entry
- Knowledge of or willingness to learn behavioral health and medical terminology
- Knowledge of behavioral health services, referral processes, and intake procedures
- Strong organizational skills, attention to detail, and ability to manage multiple tasks simultaneously
- Ability to maintain accurate records, perform data entry, and handle documentation in a confidential and timely manner
- Ability to anticipate client and program needs and respond appropriately
- Strong judgment in prioritizing tasks and resolving conflicts or scheduling challenges
- Capacity to adapt to changing policies, procedures, or program requirements
- Ability to work effectively as part of a multidisciplinary team, including clinicians, administrative staff, and program coordinators
- Ability to uphold HIPAA regulations and Yakama Nation policies regarding client confidentiality
- Demonstrates reliability, accountability, and integrity in all interactions
- Ability to maintain composure, professionalism, and compassion in a fast-paced, high-demand environment
- Ability to assist clients in accessing resources, programs, and support services efficiently
- Ability to always maintain strict confidentiality
- Comfortable supporting multiple programs and adapting to evolving clinic workflows
- Willingness to cross-train and assist in other areas as needed (e.g., float receptionist, intake support)
- Dependable, flexible, and able to work effectively as part of a team
Desired Qualifications
- Experience working with tribal communities or in a culturally diverse environment
- Two (2) years of clerical, receptionist, or customer service experience, preferably in a healthcare or behavioral health setting
- Yakama enrolled preference
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