Behavioral Health Diversion Specialist (Part-Time & Full-Time)

Provide crisis intervention support telephonically for callers transferred from the 9-1-1 Diversion Line with a hybrid work arrangement based in Hyattsville, MD, requiring a Bachelor's degree in human services, ASIST training, and strong communication, empathy, and teamwork skills. This role includes duties such as counseling and referrals, maintaining confidentiality, using iCarol for call documentation, and collaborating with Language Line as needed. Availability for full-time or part-time shifts including days, evenings, nights, weekends, and holidays is required, with mandatory orientation during the first six weeks of employment. The position emphasizes crisis response, quality service, and adherence to agency policies, with staff supporting 24/7 shift coverage as essential personnel.