Behavioral Health Case Mgr II
HybridRocky Hill, Connecticut, United States
Rocky Hill, Connecticut, United StatesHybridFull TimeMasters DegreeEnterprise
Full TimeMasters DegreeEnterprise
Job Summary
Perform telephonic case management for behavioral health and substance use disorder members within the ACCESS for Adults program. Provide resource navigation, care coordination, and referral support by partnering with providers, patients, and community organizations to identify appropriate services. Conduct assessments using clinical judgment to develop specific care plans, coordinate referrals, and conduct follow-up outreach to promote successful connection to recommended services. Maintain current knowledge of Connecticut behavioral health resources and serve as a resource to other case managers.
Required Qualifications
- Candidates Must Reside in the state of Connecticut
- Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing
- minimum of 3 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance use disorder treatment
- any combination of education and experience which would provide an equivalent background
- Current, active, unrestricted license such as either a RN, LCSW, LMHC, LICSW, LPC, LMFT or Clinical Psychologist to practice as a health professional in the state of Connecticut
- Previous experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance use and/or medical disorders
- Managed care experience
- Work Shift: Monday through Friday, 8:30 a.m.–5:00 p.m. (EST)
- Location: Hybrid 1: This role requires associates to be in-office 1 - 2 days per week
- Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment
- Dual licensure in mental health and substance use treatment preferred
Desired Qualifications
- Knowledge of Connecticut behavioral health, substance use, and community-based resources
- Experience providing telephonic care coordination, resource navigation, or referral services
- Demonstrated ability to identify appropriate referrals based on clinical needs, insurance coverage, geographic location, provider availability, and individual preferences
- Excellent communication, motivational interviewing, and customer service skills
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