Behavioral Health Case Management Liaison
$70,000–$83,000 year
On-siteHonolulu, Hawaii, United States
Job Summary
Manage members with severe mental illness and high behavioral health utilization by overseeing Community Based Case Management agencies and monitoring CCS contract compliance. Collect clinical data, maintain accurate records, and conduct audits to ensure timely Behavioral Health Assessments and Individualized Treatment Plans. Facilitate enrollment changes, process adverse events, and coordinate with service coordinators for continuity of care. Lead Interdisciplinary Team meetings for complex, high-risk members and participate in departmental clinical rounds. Serve as Officer of the Day to address customer service and internal staff calls. Work evenings and weekends as needed, with occasional interstate travel and overnight stays.
Required Qualifications
- Bachelor's degree with emphasis in social work, Psychology, Counseling, Nursing, or related field or equivalent combination of education and experience
- Minimum of 2 years of experience in behavioral health management and/or acute behavioral health care setting focusing on outpatient/inpatient utilization, case management and discharge planning
- Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs
- Achieves results, builds trust, communicate effectively, customer and quality focused
- Excellent interpersonal skills with the ability to communicate with all levels of the organization
- Strong facilitation, and leadership skills with the ability to interact with various departments/ project teams
- Excellent, effective, and precise written and oral communication skills; speak clearly and persuasively in positive or negative situations
- Ability to organize, coordinate, and supervise large projects in a timely, creative, and effective manner
- Ability to solve problems, analyze, think critically, make good judgments and fair decisions
- Experience in project management, management reporting and analysis and excellent in building, maintaining and working with spreadsheets
- Able to effectively and methodically implement, manage, monitor, track and/or report on assigned tasks and projects
- Able to effectively work in a fast-paced and changing environment, manage multiple projects and priorities across multiple teams/projects and in a matrixed environment
- Possesses excellent time management and organizational skills; dependable, enthusiastic, self-starting, and self-motivated. Uses time effectively, reacts professionally under pressure
- Demonstrated strong skills in providing solutions and/or trouble shooting complex issues
- Excellent leadership, communication, and analytical skills
- Strong customer service skills and able to work in a diverse, demanding and evolving environment with strong conflict and problem resolution skills
- Intermediate skills in Microsoft Programs: Word, Excel, Outlook, and PowerPoint
- Experience in the operation of general office equipment to include PC, fax/copy machine and phone system
- Possession of a current valid Hawaii driver's license and access to an insured automobile
- Ability to travel interstate with occasional overnight stay
- Work evenings and weekends as needed as the need for services arises
Desired Qualifications
- Licensed RN, LCSW, LMHC, LMFT, APRN, or Licensed Psychologist in the State of Hawaii
- Experience in a managed care environment
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