Behavior Tech Coordinator
$48,880–$48,880 year
On-siteLong Beach, California, United States
Job Summary
Coordinate caregiver schedules for clients with behavioral support needs, ensuring appropriate matching, continuous coverage, and timely responses to call-offs and urgent staffing requests. Serve as the primary point of contact for caregivers, clients, and families by providing scheduling updates, addressing service concerns, and delivering exceptional customer service through high-volume phone and written communication. Review client assessments, behavior support plans, and service requirements to support caregiver placement decisions and communicate key information to care teams. Participate in case management meetings and collaborate with recruiting, operations, clinical teams, and external partners to support service delivery and program growth. Monitor authorized service hours and staffing needs to identify gaps and assist with onboarding new referrals while maintaining accurate scheduling records within company systems.
Required Qualifications
- High school diploma or equivalent
- Bilingual (English and Spanish)
- 2+ years of experience in ABA, behavioral health, behavioral respite, direct support services, developmental disabilities, or a related field supporting individuals with behavioral support needs
- Experience in scheduling, service coordination, or customer service in a phone-based environment (approximately 65% of duties), requiring strong prioritization, responsiveness, and real-time coordination of schedules and service needs
- Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint)
- Required to travel to Alhambra approximately once per month, or as needed based on business requirements
- Monday - Friday, 9:00 AM – 6:00 PM PST
Desired Qualifications
- RBT (Registered Behavior Technician), CPI (Crisis Prevention Institute), or similar Behavioral / Crisis-related certifications
- Experience in healthcare, home care, or service coordination environments managing caregiver schedules, client needs, and high volumes of calls, tasks, and competing priorities in a time-sensitive setting
- Experience supporting individuals with behavioral challenges through ABA programs, behavioral respite services, developmental disability services, or related behavioral health environments
- Experience with scheduling or care coordination platforms (e.g., MatrixCare or similar), including authorization or utilization workflows
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