Beauty Counter Manager - Le Labo - Broadway Plaza
$59,280–$61,672 year
On-siteWalnut Creek, California, United States
Job Summary
Conduct makeup applications, skincare analyses, and product recommendations based on customer goals while collaborating with team members to maintain a welcoming environment. Set and achieve personal and counter sales goals using in-store and digital tools, manage vendor events and promotions, and build strong vendor relationships. Keep the department customer-ready through organization and cleanliness, while managing sales, refunds, exchanges, and opening new Nordstrom Rewards accounts. Maintain up-to-date industry knowledge through provided trainings and work a flexible schedule including evenings and weekends.
Required Qualifications
- Passion for customer service and beauty, including trends, makeup application, and skincare
- Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
- Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals, with interest in using networking and technology
- The ability to work a flexible schedule based on business needs, including evenings and weekends
- High level of ownership, accountability, and initiative
- Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
- Frequent use of hands for grasping, fine manipulation, pushing and pulling
- Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Desired Qualifications
- Ideal candidates are results-oriented and thrive in a commissioned sales environment
- Are passionate about beauty trends
- Can build a customer following both in-store and digitally
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