BDC Service Specialist
$40,000–$40,000 year
On-siteColumbia, South Carolina, United States
Job Summary
Schedule and confirm service appointments while handling inbound and outbound customer calls. Follow up with customers regarding service needs and respond to emails professionally and promptly. Maintain accurate customer records and utilize dealership software and CRM systems. Provide outstanding customer service and work effectively in a fast-paced environment. This role requires excellent verbal and written communication skills, professional phone etiquette, and experience with Microsoft Office. The position is full-time, Monday through Friday from 9:00 AM to 6:00 PM, with some Saturdays required from 7:00 AM to 3:30 PM. Candidates must have a valid in-state driver's license, pass pre-employment testing including background checks and drug screening, and possess a dependable, positive attitude.
Required Qualifications
- Professional phone etiquette
- Experience using Microsoft Office (Word, Excel, Outlook)
- Strong organizational and multitasking skills
- Ability to sit for extended periods
- Professional appearance and business casual dress required
- Dependable, positive attitude, and strong work ethic
- Valid in-state driver's license and acceptable driving record
- Must pass pre-employment testing to include background checks, MVR, and drug screen
Desired Qualifications
- Previous customer service, scheduling, or call center experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.