BDC Service Appointment Coordinator
$33,280–$33,280 year
On-siteNewport News, Virginia, United States
Job Summary
Handle high-volume inbound and outbound service calls and assist with scheduling service appointments to help the team hit daily appointment goals. Master phone training techniques to demonstrate exceptional phrasing, tone, and smooth communication while turning conversations into booked service appointments. Maintain the highest level of professionalism by adhering to company guidelines regarding integrity, customer honesty, and professional language. This role requires strong customer service and communication skills, with a focus on results-driven individuals motivated by clear benchmarks. You must be available to work shifts Monday through Saturday between 7:00 am and 6:00 pm.
Required Qualifications
- Strong customer service and communication skills
- High school diploma or GED
- 1 to 3 months of related customer service/call center experience
- Ability to master phone training techniques
- Exceptional phrasing, tone, and smooth communication
- Strong ability to read, comprehend, and write simple correspondence
- Ability to effectively present information to customers and team members
- Strict adherence to company guidelines regarding integrity, customer honesty, and professional language
- Consistency with punctuality and attendance
Desired Qualifications
- Energetic communicator
- Passion for delivering an exceptional customer experience
- Motivated by clear targets
- Dedicated to excellence
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