BDC Service Agent
$60,000–$90,000 year
On-siteRussells Mills, Massachusetts, United States
Russells Mills, Massachusetts, United StatesOn-siteFull Time$60,000–$90,000 yearMedium
Full TimeMedium
Job Summary
Schedule service appointments for multiple brands using proven word tracks and Route 24 Auto Group's process. Respond to all customer inquiries, including inbound calls, emails, texts, and social media chats, within 10 minutes. Increase daily repair order counts while managing daily objectives and performing daily, weekly, and monthly reconciliation. Maintain constant customer interaction to foster trusting relationships that drive repeat business and ensure exceptional post-service follow-ups. Report any situations jeopardizing dealership safety or integrity to management.
Required Qualifications
- Valid driver's license with acceptable driving record
- Excellent Customer Service Skills
- Good Written and Communication Skills
- Highly Organized, with the Ability to Multitask
- Familiarity with computers and software applications
Desired Qualifications
- Reynolds and Reynolds/Eleads Experience a plus
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