BDC Sales - BMW/MINI Boston
$50,000–$60,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Manage inbound and outbound calls and emails to identify customer needs, schedule vehicle sales appointments, and greet customers. Contact clients to determine automotive sales requirements, research issues, and provide solutions or alternatives while adhering to phone scripts. Greet customers, answer calls promptly and courteously, and use scripts to collect pertinent information. Document all contacts thoroughly in the customer management system and complete internet lead management daily. Handle high volumes of incoming and outgoing calls, ranging from 50+ per day, while multi-tasking in a fast-paced environment.
Required Qualifications
- Must be able and willing to receive a high amount of inbound calls
- Must be at least eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)
- Must be comfortable both talking and appearing in video and photography to dramatically increase client interaction
- Advanced computer & phone skills
- Minimum typing 35-40 words per minute at minimum
Desired Qualifications
- Experience using customer tracking systems to track calls and appointments preferred
- Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
- Appointment setting experience a plus
- Able to multi-task in a fast paced environment
- Various language proficiency is always a plus
- Team player
- Excellent customer service skills and motivation to be successful
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