BDC Sales - BMW/MINI Boston

Job Summary

Required Qualifications

• •Must be able and willing to receive a high amount of inbound calls
• •Must be at least eighteen years of age
• •Must be able to pass pre-employment screens (background and drug test)
• •Must be comfortable both talking and appearing in video and photography to dramatically increase client interaction
• •Must be able to effectively lead and coach others
• •Must be able to effectively manage large amounts of inbound/outbound calls and emails in a timely manner
• •Must be able to identify customer needs
• •Must be able to provide information on sales appointment availability
• •Must be able to partner with the sales advisors
• •Must be able to research issues and provide solutions or alternatives
• •Must be able to follow all dealership processes and procedures
• •Must be able to maintain a high frequency of contact with customers
• •Must be able to thoroughly document all contacts within the customer management system
• •Must be able to complete internet lead management on a daily basis
• •Must be able to answer all calls in a prompt, professional and courteous manner
• •Must be able to use scripts to collect all pertinent customer information and document in the system accordingly
• •Must be able to adhere to Asbury phone scripts
• •Must have excellent customer service skills
• •Must have motivation to be successful
• •Must have advanced computer & phone skills
• •Must have a minimum typing speed of 35-40 words per minute
• •Must be able to multi-task in a fast paced environment
• •Must be a team player

Desired Qualifications

• •Experience using customer tracking systems to track calls and appointments preferred
• •Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• •Appointment setting experience a plus
• •Various language proficiency is always a plus